Terms & Conditions
1. General
By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. We reserve the right to update or amend these terms at any time without prior notice.
2. Products & Availability
All products are subject to availability. Images and product descriptions are for illustrative purposes only. Where necessary, items may be substituted with similar organic alternatives of equal or greater value.
3. Pricing & Payment
All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise. Full payment is required at the time of ordering. We reserve the right to change prices at any time without notice.
4. Orders
Once an order has been placed and confirmed, it cannot be amended or cancelled after dispatch. Customers are responsible for ensuring all order details, including delivery address and gift messages, are correct at checkout.
5. Delivery
Delivery times are estimates only and may vary due to courier services or circumstances beyond our control. We are not responsible for delays caused by incorrect address details, courier issues, or unforeseen events.
6. Refunds & Replacements
Due to the perishable nature of food items, all orders are non-refundable once dispatched.
If an order arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery, and we will arrange a replacement or refund where appropriate.
7. Allergens
Our products may contain allergens. While we aim to provide accurate information, customers are responsible for checking product labels and ensuring suitability before consumption.
8. Liability
Our liability is limited to the value of the products purchased. We are not liable for any indirect or consequential loss.
9. Privacy
Customer information is handled in accordance with our Privacy Policy and is used solely to process orders and provide customer support.
10. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
11. Contact
For questions regarding these Terms & Conditions or your order, please contact our customer support team via contact details on the website.